If you have a question that is not answered below, please contact us so I can help you. Thank you!
Shipping
When will I get my order?
Shipping usually takes one to two weeks. Plan to place your order far in advance, especially if you need it for a special occasion. All the best things are worth waiting for. 🙂
Typically, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
[Covid-19] Our fulfillment times may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop me a line at hello@jesslerner.com.
Where will my order ship from?
I work with an on-demand order fulfillment company with facilities worldwide.
Do you ship to APO/FPO Addresses?
Yes! I ship to APO/FPO address. Please ensure your address is formatted correctly by visiting https://www.usps.com/ship/apo-fpo-dpo.htm for formatting details.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with me, please help me out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at hello@jesslerner.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Returns
What’s your return policy?
Since items are printed on-demand, I am unable to offer returns and exchanges, but if there’s something wrong with your order, please let me know by contacting us at hello@jesslerner.com. I offer a 100% satisfaction guarantee so I will make things right including offering a refund or sending you an item of equal or lesser value.
I received a wrong/damaged product, what should I do?
I’m so sorry if the product you ordered arrived damaged. To help me resolve this for you quickly, please email me at hello@jesslerner.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order.
I’ll get back to you with a resolution as soon as possible!
Do you offer refunds?
Refunds are offered to customers that receive the wrong items or damaged items. If any of these apply, please contact me at hello@jesslerner.com with photos of wrong/damaged items and I’ll sort that out for you.
If you don’t receive a wrong or damaged item, I offer a 100% satisfaction guarantee so we will make things right including offering a refund or sending you an item of equal or lesser value.
Frequently Asked Questions
What are your printing specifications?
Posters
Posters are printed either on matte or luster photo paper. Enhanced matte paper is bright and ideal for photographs that don’t require gloss. Premium luster photo paper is between a gloss and a matte finish. Both are archival quality and available framed or unframed.
- Printed using Epson UltraChrome water-based HDR ink-jet technology
- Ink cartridges are returned to Epson and recycled
Matte paper specs
- Archival quality
- Basis weight: 192 g/m²
- Thickness: 10.3 mil (0.26 mm)
- ISO brightness: 104%
- Opacity: 94%
Luster paper specs
- Archival quality
- Basis weight: 260 g/m²
- Thickness: 10 mil (0.25 mm)
- Polyethylene coating
- ISO brightness: 97%
- Opacity: 97%
